Unfortunately, due to permitting issues and right of way disputes with DART, we could not build an actual train to the north pole. But using movie-style magic we created a train car you get INTO, with windows of scenery along your trip that move past you (but the train itself does not move). However, depending on how old you are, you might think you really are getting out at our last stop, The North Pole.

ONLINE ADVANCE TICKETS - We recommend purchasing tickets online ahead of time for a reserved timeslot. We’ve designed check-in wait times for advance tickets to be 30 min or less, so online ticketing is limited and we do expect to sell out, especially on weekends and close to Christmas. 

IN-PERSON - If you’re unable to buy tickets online or just feel like dropping by, we’ll be happy to accommodate you as we have availability.  The least busy times tend to be weekdays except right before Christmas.  Also note that SNOWDAY, the other side of the North Pole, tends to have availability even when Santaland doesn’t.

Visiting Santa is ticketed per person, allowing us to better manage capacity.  Each guest’s admission is their ticket to the Santaland experience - starting with our simulated train ride to the North Pole, journeying through the enchanted forest, and finishing with a short meeting and photo with Santa.  During checkout, you'll also select a photo package, which is how you'll receive your professional Santa photos.  All of our packages include digital copies of every photo we take - and prints can be bought individually or as part of packages!

Once you enter, we’ve designed the experience to be about 30 minutes long.  With advance online tickets, allow up to 30 min to check-in (though it’s often less).  Walk-ins may experience no wait or much longer wait times depending on how busy we are.  Please allow extra time to park during busy holiday hours.

Absolutely!  Not only are we super excited about the top quality, professional photo you’ll take with Santa himself, but there’s loads of other photo opportunities throughout the Santaland Express Train, Twilight Station, and The Enchanted Forest.  So bring your phone or digital camera (but please no tripods or lighting equipment).

Tickets start at $29.97 for a family of 2 or $49.95 for a family of 4 during our value days (Mondays & Tuesdays except the week before Christmas). Ticket prices vary by day and are a combination of the guests in your family/group and the photo package you choose. To price out tickets for your family, simply visit our ticketing page.

Tickets are delivered via mobile, print-at-home, or will-call with matching ID.

We ask that you please arrive within 15 minutes of your scheduled time.  If you arrive more than 15 minutes before your scheduled time we may ask you to wait to enter.  Allow extra time for parking during busy mall hours.

All sales are final, and tickets are non-refundable. However, if you wish to change from your chosen timeslot, you can exchange your tickets for another timeslot, pending availability. To do so, please email us at fun@snowdaydallas.com.